Day ShiftSupport boundaries

Support boundaries

Support starts with local evidence.

Day Shift support is organized around repository-visible artifacts, local validation output, release-line license status, and requests sent to request@tnsds.tech.

Free evaluation

Use public documentation, local validation output, and repository artifacts first. Questions sent to request@tnsds.tech receive best-effort email review; no response time, fix, compatibility result, or service level is promised.

Paid self-serve plans

Solo Commercial, Small Team, and Company customers can email request@tnsds.tech for installation, licensing, and reproducible defects in their covered release line. This channel does not promise a response time, fix, or compatibility outcome.

Enterprise agreements

Enterprise support scope, channels, response terms, and any service commitments exist only when stated in a written agreement. Public website copy does not add commitments to that agreement.

Automation hosts

Automation hosts can use stable customer-managed labels for diagnostics, but host credentials and private support identity records stay out of static assets.

Authenticated support boundary

Authenticated customer operations belong on server-capable routes; request@tnsds.tech is the public support intake.

Optional community

Looking for peer discussion?

Day Shift Discord is an optional space for community discussion and peer learning.

Community participation is best effort and does not provide guaranteed response times, private support, entitlement handling, license recovery, security intake, or behavioral enforcement.

Brand assets

Share Day Shift with support context.

Use the square social card when a support request, internal note, or launch handoff needs a compact Day Shift visual.

Download social card
Square Day Shift social card.